Return Policy Page
Return & Cancellation Policy
Last updated: 17 May 2025
At BookAnEvent.in we strive to deliver the right products, on time and in perfect condition. Because event timelines are critical, our return rules differ from ordinary e-commerce. Please read this policy carefully before placing an order.
1 | Non-Returnable Categories
| Category | Reason |
| Perishables & Consumables (fresh flowers, cakes, edible items, helium-filled balloons, confetti cannons, etc.) | Quality and safety cannot be guaranteed once dispatched. |
| Custom-Made or Personalised Décor (printed backdrops, name boards, monograms) | Produced exclusively for the buyer; unsuitable for resale. |
| Used Party Supplies & Opened Packs | Hygiene and single-use nature prevent restocking. |
| Damaged or Tampered Goods | Items returned in broken, burnt, wet, or otherwise altered condition cannot be accepted. |
Important: If an item reaches you already damaged, you must report it within 6 hours of delivery with clear photos/video (see Section 3).
2 | Returnable Categories & Time--Window
| Item Type | Return Window | Conditions |
| Standard décor products, sealed lighting, unused props, unopened tableware | 48 hours from delivery | Original packaging intact, no signs of use, all accessories/manuals included. |
| Rental items (sound systems, stage décor, furniture, etc.) | As per rental agreement | Must be handed back at scheduled pick-up time in original condition. Late fees or damage charges apply. |
3 | Reporting Transit Damage or Wrong Item
Record unboxing photos/video immediately.
Email support@bookanevent.in or WhatsApp +91 75697 55529 within 6 hours.
Include order ID, brief description, and media proof.
Our team will approve replacement or refund within 24 hours if claim is valid.
4 | How Returns Are Collected
Pick-up by BAE Logistics: We schedule a courier pick-up from the original delivery address.
Drop-off: Where pick-up is unavailable, we will share the nearest warehouse address; shipping costs are reimbursed against receipt for approved returns.
5 | Refund Method & Timeline
Approved refunds are processed to the original payment method (Credit/Debit Card, UPI, Net-Banking, Wallet, BNPL) in 3–7 business days after item validation.
For Cash-on-Delivery orders, refund will be made via IMPS/NEFT to the bank details you provide.
Service charges, customisation fees, and expedited-shipping charges are non-refundable.
6 | Cancellations
| Stage | Eligibility | Fee |
| Before dispatch/hand-over to courier | 100 % refund | Nil |
| After dispatch but before delivery | Refund minus two-way shipping | Actual courier cost |
| Rental bookings cancelled < 48 h before event | Deposit forfeited | As per rental T&Cs |
| Event-management services | See service contract | Milestone charges may apply |
7 | Payment-Gateway Consistency
Our return policy applies uniformly across all payment gateways (Razorpay, Paytm, Stripe, PayU, etc.). Disputes raised directly with the gateway will follow this policy before charge-back consideration.
8 | Policy Amendments
BookAnEvent reserves the right to amend this policy at any time to meet business or regulatory requirements. Updates will be published on this page with a new “Last updated” date.
Still have questions?
? Customer Care: +91 75697 55529 | ✉ support@bookanevent.in
We appreciate your cooperation and look forward to making every celebration worry-free!
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